The products sold by the company are manufactured and sold by Merry King, and provide after-sales service;
Service after-sales regulations:
1. Merry King strictly implements the relevant provisions of the national three-guarantee law and factory warranty regulations, so Meiliqing provides three-guarantee services for products manufactured and sold.
2. OEM/ODM products are calculated from the date of delivery, and within the scope of the effective warranty, a three-month replacement is provided. one year warranty.
3. Calculated from the date of purchase, within the scope of the effective warranty, a 3-month replacement and a 2-year warranty are provided.
4. For the after-sales process, please refer to the process description at the bottom of this page.
Under normal conditions of use, non-human factors, non-natural disasters, non-force majeure, electrical defects or other quality problems, failures, a one-year free warranty will be implemented, and if the warranty exceeds one year, the warranty will be implemented in accordance with the non-guarantee standard;
1. Unable to provide valid certificates such as purchase certificate, serial number, etc., and unable to determine the purchase and production date;
2. During the product replacement period, the appearance of the product is worn, dirty, scratched, or accessories are incomplete;
3. During the product warranty period, problems caused by human factors, natural disasters, force majeure, improper use of the environment, and products beyond the warranty period.
1. Please prepare the corresponding information first, such as: product model, transaction order number, purchase date and other information;
2. Click here to submit the after-sales application. After the submission is successful, you will receive an automatic reply email from Merry King Technology;
3. After receiving the application, the after-sales service department of Merry King Technology will start processing the order. The staff communicates with the applicant about the return of defective products;
4. Customers return defective products, small items are sent by express, and large items are sent by logistics;
5. After receiving the defective product, the after-sales service department of Merry King Technology will send it to the engineering department for failure cause analysis, complete the repair work, and return it to the after-sales service department;
6. Merry King Technology will return good products to customers;